All cancelled or rescheduled bookings with more than 48 hours notice will be subject to a 10% cancellation fee. If less than 48 hours notice of cancellation or reschedule is given you will be charged up to 100% of the total booking fee.
We hold your appointments just for you and ask that you give 24 hours’ notice of cancellation. Where no notice or less than 24 hours’ notice is given, the entire booked treatment charge will apply, unless we have been able to reallocate your space to another client. In the event you are late for your treatment, your therapist will complete as much of the treatment as possible in the time remaining and the entire treatment charge will apply.